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| White Gates is a privately owned purpose-built
nursing home for the elderly (those aged sixty and over)
which fully complies with all requirements of the National
Minimum Standards. The building is set in beautifully landscaped
gardens with paved walkways and a large patio with seating
that can be enjoyed in finer weather. The accommodation
is arranged over two floors serviced by a lift specially
designed for use in nursing homes. |
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All residents have a single private bedroom
for which they may hold a key if they wish. There are thirty-eight
rooms in all, three of which have en suite facilities.
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Those rooms
without en suite have a sink and vanity unit. Many of the
rooms have views over the gardens or of the pretty village
of Laleham. All rooms are fully carpeted with their own
television and telephone upon which residents may make and
receive calls in private. Any post that arrives for a resident
is, unless expressly requested by a resident's relative,
presented to them unopened in their room.
All rooms come fully furnished (including fully adjustable
profiling electronic beds) but residents are welcome, so
far as it is practicable to do so, to bring their own furniture
with them. Residents may spend as much time as they wish
in their rooms but are generally encouraged to spend time
each day in the communal spaces. every room, as well as
each of the lounges, the toilets and bathrooms, is fitted
with a nurse call bell system which indicates to staff that
assistance is required. |
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| Confidentiality |
| Staff are trained to ensure residents' privacy
and dignity at all times whilst undertaking the activities of
daily life. This includes always knocking on resident's doors
before entering. All aspects of the resident's private lives and
their medical needs are treated as strictly confidential. It is
part of the contract of each member of staff that this must be
so whether they are at work or not, whether they continue to be
employed by us or not. This confidentiality continues even after
a resident leaves the home or dies. All records relating to residents
are kept in secure filing cabinets. |
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| Guests |
| Residents are at liberty to receive guests
(unless we have recorded instructions from a resident or their
family to the contrary) at any reasonable time of the day. Guests
may be received in the privacy of the resident's room or in any
of the communal spaces in the home. Key workers are available
to help resident's write letters and cards if required so that
they can maintain correspondence. |
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| Residents' Rights |
| We believe that our residents have the right
to: |
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the dignity and respect afforded
them by treating them as individuals and by allowing them,
as much as is practically possible, the freedom to perform
those daily tasks of which they are capable. |
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choose how they spend their time. |
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be involved in the decision making that
effect their lives particularly in the formulation of care
plans. |
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be advised of any changes to the home
that might impact on their care or living arrangements. |
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have their beliefs, personal affairs,
possessions and their religious, emotional, cultural and
sexual needs respected. |
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be dressed only in their own clothes
and addressed by their preferred name. |
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| Aims and Objectives |
| At White Gates, we are passionate about the
care our residents receive. With that in mind we have committed
to the following. We will: |
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Provide a high level of care
whilst displaying a high degree of professionalism. |
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Respect resident and staff confidentiality
at all times. |
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Develop teamwork by looking for solutions
to problems, not blaming others. Team-mates don't let other
team-mates fail. |
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Stress openness so that people are not
afraid to express themselves. |
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Empower our employees by giving them
the power to do their work. |
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Be proactive not reactive. |
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Do whatever it takes. |
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Encourage leadership at every level. |
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Provide cross training so that people
can understand and assist each other. |
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Strive for continuous improvement by
providing training to enable staff to progress and enjoy
their personal development by reaching their own objectives
successfully. |
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Be sensitive to our residents and employees
quality of life and encourage a balance between work and
personal life. |
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Work to develop trust at all levels,
between residents, carers, nurses, catering and housekeeping
staff and management. |
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Applaud idea generation by encouraging
staff to input their thoughts and ideas for improvement. |
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Develop a flexible organisation to encourage
personal development. |
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Treat each other with respect and show
pride in our organisation. |
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Encourage personal responsibility and
accountability and foster relationships both internally
and externally. |
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